Photographs – A Paid Service
NBKC understands the desire for photographs of loved pets. We do. Pictures can definitely ease parents’ concerns.
However, we no longer take ‘requests’ for FREE pictures. We were simply receiving too many requests, and unable to meet the demand nor please everyone. If you wish for us to take pictures of your pets (any platform) during their stay with us then this is a pre-planned, fee-for-service option.
You will find, during the booking process, the photograph options available to you.
Please join us on our Instagram feed to get a feel for the mojo of the day. You may, or may not, be lucky enough to glimpse your pet!
- We do not capture every pet, every day, (not possible) so patience is required.
- Our approach to Instagram is shaped by the very nature of how we operate. Staff capture images when and if they have the time during their day-to-day tasks in our very busy yards. No concrete plan, just small windows of opportunity.
- As staff are out and about monitoring yards (or cat rooms), picking up poop and refreshing waters they will try (if time allows) to capture some of the antics of our guests (on their personal phones). Sometimes would-be stars are uncooperative, or phones flop, so there are plenty of failures that don’t make the insta-cut.
- Staff then upload the images to Instagram (you know, filters, words, music etc). Let’s just say that each staff member has varying levels of skills with technology/apps. Some are Zoomie, others are plodders.
- All of the above takes time – but we squeeze where and when we can.
- While our Instagram is a fun service, we don’t consider it as ‘essential’. Our priority is the physical care of our guests – as it should be. It is an operational choice to strike a balance between fun and fundamentals.
For those impatient to see their pet, you can choose to pay $25 to make the magic moment/s materialise. (We schedule this service into our day to lock it in). During your pet’s stay, if you nudge, suggest, or ask for Instagram moments we will double-check with you to see if it is OK to charge your card for this scheduled service. However, we suggest being patient, you just never know your luck!
We appreciate your understanding.
The focus of our Facebook page is to provide timely information to our customers, and these posts feature photographs lovingly taken & curated by our fab Pho-dog-rapher, Heather. These pictures are taken only when Heather has the time (which is not often).
If you are lucky enough to see your dog, you can purchase a hi-res electronic copy.
