Photographs
Our operational style is labour-intensive; there is no escaping this fact. So, our picture-taking policies reflect our hectic days and don’t quite gel with society’s expectations for instant gratification.
The demand for free pictures of our guests became overwhelming and unmanageable, so we developed a two-pronged plan to satisfy most clients.
There are two distinct photo options: our free Instagram feed and fee-for-service options (available when booking).
Our Instagram feed features moments captured randomly during our busy workday.
It is a question of balance. Taking photographs while performing our regular duties ensures that we can maximize our precious time while remaining focused on what matters most: the care and attention of our (aka your) guests. After all, isn’t this why you trust us with your pet? Conversely, if we remain at the (constant) beck and call of customers requesting photographs, we are jeopardising the health and safety of our charges.
The Instagram service, while free, is a potluck process because there is no guarantee that your pet will be featured. You CAN NOT request an appearance, so nudging, hinting, minor emotional blackmail attempts and salacious pleas result in an eyebrow raise. We are good at that, raising eyebrows.
Of course, Instagram pictures or videos are visible for 24 hours only, so many of our customers become expert NBKC stalkers waiting to see their pets. We have trained most not to question why their pet does not appear.
If you see pets featured regularly on our Instagram, it is because their owners opted to pay for that visibility. They have a healthy respect for their inner FOMO levels.
If pot-luck isn’t your style, please choose a fee-for-service option (see below).
Our Instagram footage shows our team members’ varying photography expertise—no judgment here! Capturing active animals in a stimulating environment is not a skill everyone has. However, our team gives their best effort with the devices they have.
Fee-For-Service Pictures
The fee-for-service option is perfect for those who experience FOMO, have grandkids eager to see their Nan’s pet, or idolise their pet/s and can’t wait to see them (which is 99% of our customers).
When you book a photography service, we will allocate time and resources to make it happen. We can also try to ensure that a purple person with higher-level photography skills is assigned the task. This guarantees an appearance on Instagram (unless you tell us otherwise) and pictures uploaded to your account.
As a small team, managing this well is crucial for us, and we thank you for your cooperation.
Options for photography may change and will be presented during the booking process.
Thank you
We recognise that we buck society’s trend of needing instant gratification; however, trying to keep up with demand is an unrealistic expectation in our environment and one we cannot meet. We always prioritize the care and well-being of our guests above everything else.
We appreciate your understanding and ask that you pay for photographs if that is your heart’s desire.
Our Facebook page focuses on providing timely information to our customers. These posts feature photographs lovingly taken and curated by our fab Pho-dog-rapher, Heather.
You can purchase a hi-res electronic copy if you are lucky enough to see your dog.
