• Age: Cats must be three months old to board.
• Vaccination F3: Cats must have current, relevant vaccinations.
• Details: Are stored on customer accounts.
• De-sexed: All cats must be de-sexed to board with us.

The Cattery

Located behind the NBKC office, our feline friends can monitor the activity of the purple people (aka staff) – and vice versa.

Cats are housed in their own individual room (not mixed with others); however, larger rooms are available for cats from the same family (maximum 5). We cannot guarantee your cat will remain in the same room for the entire stay.

All rooms include:

• multiple levels (for fun, curiosity, and variety)
• a selection of sleeping areas (pods, plush bedding, hammocks or chairs)
• cat scratch items
• toys
• small kennels (outside)
• fresh water
• clean litter (we supply this)
• selection of foods (see below)
• cuddles and chin rubs (if the cat allows)

We clean and disinfect the rooms daily.

Temperature: Cats enjoy the comfort of an evaporative air-conditioner and fans in the summer, while heat pads keep them comfy during winter.

Food: Staff follow your instructions; however, the boarding fee includes wet food in the morning and premium Royal Canin kibble to graze on throughout their stay. (Please note we feed geriatrics and kittens twice daily).

• We offer a variety of wet food.
• You may bring your own food; however, fees are not reduced.
• We have a refrigerator (and freezer) for storing perishable foods.
• Evening meals (wet food) cost extra.

Cats in the family room must have the same dietary requirements.

Security

The cattery has a double-gate security system. If a cat slips past a staff member, they end up in an enclosed breezeway area.

The Cattery is padlocked at night.

Access to the Cattery is restricted to NBKC staff and cat owners invited to collect their cat, either when going home or for settling-in purposes upon arrival. For security reasons, we do not allow visitors. However, general viewing tours are permitted.

Boarding Data Sheet

At check-in, we print a boarding sheet for each cat. Staff track food, water, waste, and other key details. This helps us quickly notice changes in the cat’s health or behaviour. If needed, staff may use products like Cat-lax or Feliway spray, or call the owner for more information.

Fur & Nails

We can clip nails or brush fur if your cat is comfortable. If your cat becomes stressed, we will stop. We groom in the cat’s room as we don’t have a separate grooming area.

Medications & Vet

Our staff can give medications to cats with special needs. Please provide clear online instructions in your Propetware account. If the instructions are complicated, give us written instructions when you arrive so we can attach them to the boarding sheet. Use a named, clip-shut box to secure items. We charge a small fee for giving medications during office hours, and an additional fee for after-hours medications. If your cat needs a vet, we’ll let you know and decide together if a local vet or your regular vet should see your cat.

Feedback

After you return home, a post-board email (very ‘doggy’—sorry!) will arrive in your inbox. We encourage you to provide feedback, as this is a handy tool for reflection and ongoing improvements.