New Customers

Please note that we don’t accept NEW dogs during the festive Christmas Season or Easter (and sometimes long weekends – depending on how busy we are). If you want your dog to stay with us during our peak times then a pre-stay or pre-play is MANDATORY.

Pre-stays or plays must occur at least ten weeks before Christmas and two weeks before Easter. This allows us to get to know your pet so that yard management is safe and happy for everyone. It is extremely important that we get to know your dog’s usual body language so that we can spot any potential issues during our busy times.

We don’t accept breeding aged dogs who aren’t desexed either. See our policy about this.

We also have a cap on certain breeds during peak times.


Our online booking system collects critical information about your pet. This information helps our staff to make important decisions regarding playmates, yards, food requirements, medical needs etc.

It is also a storage place for vaccination details and the agreements that you sign (electronically) to enable us to care for your fur-kid/s.

Booking by Phone

Whilst booking online helps to reduce our administration costs, which in turn, keeps our rates at a reasonable level, for you, we do understand that not everyone is enamoured with the ‘online stuff’.

If unsure, or if you want us to create an account for you, or step you through the process, we are happy to help: 0458 962 000.

If we don’t answer the phone, it’s because we are busy, so please leave a message and we will call you back.

Save it @

After creating your account and sending a booking request, please add to your ‘safe’ email address list. This is so we don’t ‘rattle about’ in your junk mail.

Our online system was activated in late 2016, so if a fur child of yours has stayed at NBKC since, you will already have an account. If you can’t recall your email address for log-in, simply text or call us 0458962000 – we can fill-in the missing gap and re-send an invite so that you can access your account.

Adele and Zeus ask for your patience if making a booking via telephone.