M: 0458 962 000

Opening Hours

SUNDAY TO FRIDAY
AM: 9.30 to 12
PM: 2 to 5

SATURDAY
AM: 9.30 to 12
PM: CLOSED

IMPORTANT: We are CLOSED from NOON to 2pm every day.

Check-in's and out's are strictly during the Opening Hours above.

Grooming Services Include

  • Hydro Bath
  • Turbo dry
  • Clipping
  • - Breed Specific
  • - Tidy up
  • - Basic clipping
  • - De-matting
  • Nail Clipping
  • Ear cleaning
  • Flea treatments (Frontline)
  • Worming
  • Basic health checks
Find Nathalia Boarding Kennels on Facebook Find Nathalia Boarding Kennels on Instagram

FAQ

Nathalia Pet Boarding

FREQUENTLY ASKED QUESTIONS

Can I bring my pet’s toys?

Personal items in yards can cause jealousy, so we like to supply neutral toys for all to share. Easy!

Can I watch you put my pet into its yard?

Separation can be highly emotive, so we ask that you drive away and allow us to introduce your dog to his/her new friends – that way ‘anxiety vibes’ aren’t transferred from human to pet, or vice versa.  It helps to ease the mood as your dog can focus on the task at hand.

My pet is a fussy eater, can I bring my own food?

Of course you can! Discuss your needs with us first as we do have a variety of highly nutritious food that appeals to most palates. Pre-packing your food in portions (named bags) is helpful for us, don’t forget that dogs will most likely use more energy too, so please be a little more generous with portions. Ultra large meals in one sitting is not healthy, but a normal portion of an evening and a small breakfast can work.

  • PLEASE NOTE: there is no discount for owners supplying food for their pet.

Do I have to pay a deposit?

  • Peak Periods: Yes, we ask for a $50 deposit. A refund will be supplied if you cancel 14 days before Easter and 30 days before Christmas.
  • Non-Peak periods: A deposit isn’t necessary, but if it helps your budget, you are welcome to pay.
  • Some customers set up small regular auto payments for future bookings.
  • If your pet will be a long-term boarder – we will ask for a deposit up front (see below).

When do I pay?

Non Peak Periods: Fees are payable on the day of pick-up – no exceptions (unless we are having difficulty with internet connection). Legally, we are able to keep your pet until you pay your fees, but we don’t like using this loop-hole and prefer to keep things neat and tidy with payments. We accept cash and EFTPOS.

Oscar and Pearl Ozdelik the corgi's relaxing in the Bronte Garden while on holidays at Nathalia Boarding Kennels and Cattery

Oscar and Pearl Ozdelik the corgi’s relaxing in the Bronte Garden while on holidays at Nathalia Boarding Kennels and Cattery

I am going away for 6 months, can I leave my pet with you for this long?

Yes, we have a number of long-term boarders, and we are happy to discuss your requirements. You will need to pay money up front, to help us with the costs of caring for your pet.

What if I can no longer care for my pet.

We partner with a re-homing service for pet’s whose owners can no longer care for them. A fee is required for veterinary expenses and rehoming costs (between $100 & $300). Great care is taken to match the animal with a suitable and loving home. Please talk to us to discuss your needs.

My dog is a full male, can I still board him?

If he is over the age of 8 months then no. Our guidelines exclude the housing of full male dogs. Because our guests are out socializing all day – it is much safer if an entire dog is not on the premises.

You used to board Full Males, why not now?

We tried to regulate the number of entire males but it simply did not work – we are busier, therefore have less yards to utilise. Entire males simply change the culture in our yards, and their safety (and our staffs’ safety) is more difficult to guarantee.

My girl is not de-sexed, can I board her?

No, we don’t take entire females over the age of 8 months. Our open play policy simply makes it too difficult.  She must be either de-sexed or on hormone replacement to stay with us. A letter from your Vet confirming the date of hormone treatment and length of effectiveness will be required for boarding. Geriatric females will need a letter from their vet saying that they are too old to breed, or be of interest to other dogs.

My dog is aggressive can I board him with you?

No. The safety of all animals and our staff on our premises is paramount. We do not accept aggressive dogs.

My dog is not at all socialized, can I board him with you?

Please talk to us. We can usually match a non-socialized dog with a suitable play mate (because we are good at what we do!) If we do have to place your pet in a pen on its own because it is badly behaved or anti-social, it will just cost you a little extra.

What if I have to lengthen the stay?

That is most often fine, just give us a call to let us know. Unless it is peak period, we can normally cater for longer stays.

Odie Napier the toy poodle enjoying the attention he receives in the Bronte yard while holidaying at Nathalia Boarding Kennels and Cattery

Odie Napier the toy poodle enjoying the attention he receives in the Bronte yard while holidaying at Nathalia Boarding Kennels and Cattery

My dog is only staying for one night or less than 24hrs, why am I being charged for two days?

We charge per calendar day, (the day of arrival and the day of departure). This forms the foundation of our minimum two-day stay policy.  So, even though your pet is only staying for one night, he/she will be charged for two days. We recommend that if you have a two day stay, that you drop off early on the first day and pick up as late as possible on the second day. Also, if we have a busy weekend, then you might be taking a bed for one night, that a another dog wold love to have for two nights.

Why do you charge per day and not night?

Good question! Difficult to answer!  In a nutshell, our guests are far more labour intensive during the day. Staff work hard cleaning, preparing, watering, feeding, bathing, playing and organising pets into playgroups. Also, a business must choose a charging model, and we adopted the ‘per calendar day’ model a long time ago. Every customer is charged using the same formula, this means that our pricing is fair and consistent to all.

Is there anyone on the property at night to look after my pets – incase of emergencies?

There is always a ‘gate keeper’ on duty (who stays on-site) plus a contact number written on the gate. Any disturbances on-site (and our guests are a fantastic alarm) are investigated straight away.

Will you send me pictures of my pet if I ask?

We will try our best, but our open play policy can make pictures hard to get – and time consuming. It really depends on the time of year and how many dogs we are caring for – taking photographs of pets during busy times is not the highest priority for us.  If you MUST have a picture then you should choose the paid option that we have in the booking process.

Murphy the labrador enjoying the cool shade of the Bluey garden at Nathalia Boarding Kennels and Cattery

Murphy the labrador enjoying the cool shade of the Bluey garden at Nathalia Boarding Kennels and Cattery

My pet is on medication, does this cost extra?

If your pets medication can be given WITHIN business hours, then there is no charge. However, if your dog is diabetic, needs medication 12 hourly or needs medication outside of hours, extra charges will apply.

Why do you charge extra for a diabetic animal?

The 12 hourly injection for diabetic animals falls outside of normal working hours for our Kennel staff. This means that the on-call manager has to travel back to the Kennels in the evening to administer the injection. Just like a Doctor or Vet on call, this service attracts a fee.

Is there a fee to cancel my booking?

Except for Easter & Christmas deposits (see ‘do I pay a deposit’ above), NO, although we do prefer plenty of notice, particularly during peak periods as there is always a waiting list. Frequent cancellers are far less likely to be accepted at Peak Times.

What if I can’t pick up my pet during normal business hours?

Our booking system automatically charges a $30 fee if you pick-up outside advertised business hours. Basically this is an on-call fee for staff to work outside their normal hours. Please remember our courier service can drop your pet home if you cannot make it to us on time (fees apply).

What if I have to cut short my holidays and pick up my pet earlier than expected?

Flexible we are! We do not mind if you need to pick up your pet/s early but PLEASE call us beforehand to let us know.

black-dog-folded-earWhat if I want to make a complaint.

We are happy to hear your concerns and deal with them accordingly. Improving our services, from your feedback, is important to us. We ask that you request to speak to management if you have a concern. It is not the responsibility of  junior staff members to deal with grievances.

Can I visit before making a decision about booking in?

Absolutely! We totally encourage this. Our tours commence at 11 am each and every day. So call us to book a date! We would love to meet you and your pet!

Do you offer a grooming service?

Yes, if we can! We rely on local mobile groomers at present – and they are pretty hard to pin down!

Do you bath the dogs before going home?

Every boarder receives a complementary bath & bow before going home. However, if your dog stresses too much and fights against a bath, we will often desist from the exercise as it becomes too difficult for both the dog and staff. Most of our guests, however, go home smelling lovely and looking gorgeous. If you prefer that your dog not be bathed, please let us know.

  • NOTE: It is important that we know the approximate time that you will be picking up your pet, so we can plan ahead and have ample time to bath and dry your pet.

labrador-ballCan you clip my dog’s nails?

Please discuss with us, we can clip most dogs nails, however, some pets can be highly unmanageable at nail clipping time and it is a task best left to a Vet. The safety of your animal and our staff is paramount.

Can you flea and/or worm my dog?

Absolutely! We quiz you about the last time your animal was treated. If not treated recently, we will do it for you (at a cost). We keep a close eye on our guests and any scratching is thoroughly examined, and treated, if necessary.

Do you offer discounts?

Yes, we do! Please see our Pricing Page.

Do you have a price for pensioners/concession?

No, we don’t. Sorry!

My dog has come home with a purple tag on its collar, what is it for?

Our tag is a complementary scheme. If your dog is found, lost and bewildered (anywhere, any town) the finder can call us and we can match the dog to its owner. Just an extra (free) layer of security for you and your pet really.

banner-sample1-bigWhat happens if my pet is ill?

Your pet’s good health is important to us and we don’t leave anything to chance – we never adopt a ‘wait and see’ attitude. We will contact your Vet immediately if we have any concerns, or take your pet to the nearest Vet for a consultation.

I am concerned about Canine Cough, can I find out more?

Yes, we have a great information sheet about Canine Cough, it will be loaded here very soon!