Peak Period Boarding Deposits and Balances

We absolutely understand that trying to organise your family’s 2020 Christmas is much like pinning jelly to a wall. Just when you think the jelly will stick, a hot blast of air dissolves your well laid plans. We get it – absolutely! With this in mind, our peak period payment system for 2020 will be:

  • Minimum 5 day stay over Christmas (23 to 27)
  • Minimum 4 day stay over New Year (30 to 2)
  • Payments are due one week from booking date.
  • We want to avoid refunds as much as practicable, so our preference is to hold a credit on your account for future use if you cancel.

The following information applies to ‘normal’ Christmas & New Year.

This info underwent a severe redress during mid October 2020 – we hope that it is easier to understand.

By reading this page, you are acknowledging your understanding of our system for HIGH VOLUME Boarding Payments. In-fact, this page forms part of your boarding agreement with us.

Management NBKC


REFUNDS

For bookings during peak & high volume times, our policy is not to provide refunds (once paid), rather we transfer funds (where applicable) as a credit onto your account with us – you can then use this for future bookings.

Because of this policy, new ‘one-time users’ will be at a disadvantage – if this is you, please consider carefully before booking, as a refund will not be issued.

Credits, if applied to your account, are non-transferable to another Account or person.

PEAK Periods & High Volume times


Christmas

Please note that our office is CLOSED from 24 to 26 Dec.

  • Minimum 5 Day Stay (23 to 27 Dec)
  • Payment (in full) Due 1 Dec
  • Cannot SHORTEN stay once dates are locked in, however, you CAN collect your pet EARLIER if you wish.
  • Booking cancellations when made between:
    • 2 to 15 Dec – $50 cancellation fee and balance applied to your account for future use.
    • 16 to 23 Dec – 50% (ie. half) cancellation fee and balance applied to your account for future use.

New Year

Please note that our office is closed on 31 Dec & 1 Jan..

  • Minimum 4 Day Stay (30 Dec to 2 Jan)
  • Payment (in full) Due 7 Dec
  • Once your dates are locked in, you cannot SHORTEN stay (particularly if you have booked 27 to 29 Dec), however, you CAN drop off your pet LATER if you wish. 
  • Booking cancellations when made between:
    • 8 to 22 Dec – $50 cancellation fee and balance applied to your account for future use
    • 23 to 30 Dec – 50% (ie. half) cancellation fee and balance applied to your account for future use. .

Christmas AND New Year

Please note that our office is closed 24 to 26 Dec, Dec 31 and Jan 1.

  • Minimum Stay (23 Dec to 2 Jan)
  • Payment (in full) Due 1 Dec
  • Once your dates are locked in, you cannot SHORTEN stay.
  • Booking cancellations when made between:
    • 2 to 15 Dec – $50 cancellation fee and balance applied to your account for future use
    • 16 to 30 Dec – no refund or credit.

Easter

  • Minimum 4 day stay (Easter Fri, Sat, Sun & Mon)
  • Early pick-up discount DOES NOT APPLY during any Easter day (gazetted public holidays).
  • Payment (in full) due 1 week prior to Easter Friday
  • Cannot SHORTEN stay, but can drop, or collect, your pet during the four day period.
  • Cancellations: $50 cancellation fee, and balance applied to your account for future use.

Long Weekends

Long weekends are usually in, or near, gazetted public holidays. 

  • Due one week prior to arrival.
  • Once paid for, you cannot SHORTEN your stay, but can lengthen it (if we have space). However, you CAN collect your pet EARLIER if need be.
  • Cancellations: 
    • $50 Cancellation fee and balance applied to your account for future use.

Victorian School Holidays

Payments 

  • Due one week prior to arrival.
  • Once paid for, you cannot SHORTEN your stay, but can lengthen it (if we have space). However, you CAN collect your pet EARLIER if need be
  • Cancellations: 
    • $50 Cancellation fee and balance applied to your account for future use.

Payment Method 

For all Peak Period bookings, credit card details (securely encrypted) must be stored on your online account with us nathalia.propetware.com

And, you understand, and agree, that we process monies from this card for the peak period boarding payments.

NBKC Management

Wrap-Up

We hope that our peak-period / high-volume boarding payments Policy is clear and simple to follow and that you are wiser for the experience.

We are happy to answer all manner of questions. However, our fab Kennel staff are not in a position to alter the payment policy. Please ask to speak with an owner if you want to discuss your concerns.

Our number is: 0458 962 000.

To acknowledge your understanding of our payment system for Peak Periods, return to your booking and check the agreement box.

NBKC Management

Bookings: nathalia.propetware.com