Peak Period Boarding Deposits and Balances

We absolutely understand that trying to organise your family’s 2020 Christmas is much like pinning jelly to a wall. Just when you think the jelly will stick, a hot blast of air dissolves your well laid plans. We get it – absolutely! With this in mind, our peak period payment system for 2020 will be:

  • Minimum 5 day stay over Christmas (23 to 27)
  • Minimum 4 day stay over New Year (30 to 2)
  • Early check-out discount does not apply on Dec 27 or Jan 2.
  • Payments (in full) are due one week from booking date (two weeks for New Year bookings).
  • We want to avoid refunds as much as practicable, so our preference is to hold a credit on your account for future use if you cancel.
  • The following information applies to ‘normal’ non-Covid years.
  • All confirmed bookings receive an email outlining instructions for payment.

By reading this page, you are acknowledging your understanding of our system for HIGH VOLUME Boarding Payments. In-fact, this page forms part of your boarding agreement with us.

Management NBKC


REFUNDS

For bookings during peak & high volume times, our policy is not to provide refunds (once paid), rather we transfer funds (where applicable) as a credit onto your account with us – you can then use this for future bookings.

Because of this policy, new ‘one-time users’ will be at a disadvantage – if this is you, please consider carefully before booking, as a refund will not be issued.

Credits, if applied to your account, are non-transferable to another account or person.

PEAK Periods & High Volume times

Peak periods are when we are at CAPACITY, meaning that we have NO SPACE available. Peak periods attract a minimum stay of 4 or 5 days.

High Volume is when we are operating at 80%+ capacity – and early payments help us to streamline our processes.


Christmas

Please note that our office is CLOSED from 24 to 26 Dec.

  • Peak Period
  • Minimum 5 Day Stay (23 to 27 Dec)
  • Payment (in full) Due 1 Dec
  • Cannot SHORTEN stay once dates are locked in, however, you CAN collect your pet EARLIER if you wish.
  • Booking cancellations when made between:
    • 2 to 15 Dec – $50 cancellation fee and balance applied to your account for future use
    • 16 to 23 Dec – 50% (half) cancellation fee and balance applied to your account for future use.
  • Early check-out discount NOT available on 27th December. Office opens at 11am.

New Year

Please note that our office is closed on 31 Dec & 1 Jan..

  • Peak Period
  • Minimum 4 Day Stay (30 Dec to 2 Jan)
  • Payment (in full) Due 1 Dec
  • Once your dates are locked in, you cannot SHORTEN stay (particularly if you have booked 27 to 29 Dec), however, you CAN drop off your pet LATER if you wish. 
  • Booking cancellations when made between:
    • 2 to 15 Dec – $50 cancellation fee and balance applied to your account for future use
    • 16 to 23 Dec – 50% (half) cancellation fee and balance applied to your account for future use.
  • Early check-out discount NOT available on 2nd January. Office opens at 11am.

Christmas AND New Year

Please note that our office is closed 24 to 26 Dec, Dec 31 and Jan 1.

  • Peak Period
  • Minimum Stay (23 Dec to 2 Jan)
  • Payment (in full) Due 1 Dec
  • Once your dates are locked in, you cannot SHORTEN stay.
  • Booking cancellations when made between:
    • 2 to 15 Dec – $50 cancellation fee and balance applied to your account for future use
    • 16 to 23 Dec – 50% (half) cancellation fee and balance applied to your account for future use.
  • Early check-out discount NOT available on 2nd January. Office opens at 11am.

BETWEEN Christmas & New Year

  • Peak Period (although sometimes not 100% full)
  • Minimum 2 night stay & subject to availability
  • Dates: 27, 28, 29 & 30 December
  • Payment (in full) Due 1 Dec
  • Once your dates are locked in, you cannot SHORTEN stay.
  • Booking cancellations when made between:
    • 2 to 15 Dec – $50 cancellation fee and balance applied to your account for future use
    • 16 to 23 Dec – 50% (half) cancellation fee and balance applied to your account for future use.

January

High Volume: Once the bulk of the ‘jolly season’ is behind us, we revert back to standard payment protocols. ie. pay upon departure. This applies to bookings from the 2nd of January onwards. (Unless booking for the Australia Day long-weekend – see below).


Easter

  • Peak Period
  • Minimum 4 day stay (Easter Fri, Sat, Sun & Mon)
  • Early pick-up discount DOES NOT APPLY during any Easter day (gazetted public holiday).
  • Payment (in full) due 1 week prior to Easter Friday
  • Cannot SHORTEN stay, but can drop, or collect, your pet during the four day period.
  • Cancellations: $50 cancellation fee, and balance applied to your account for future use.

Long Weekends

Public holidays can fluctuate anywhere between being a Peak Period or a High Volume period.

Long weekends are usually in, or near, gazetted public holidays and include: Australia Day, Labour Day, ANZAC, Queens Birthday, AFL Grand Final and Melbourne Cup Day.

Payments:

  • Due one week prior to arrival.
  • Once paid for, you cannot SHORTEN your stay, but can lengthen it (if we have space). However, you CAN collect your pet EARLIER if need be.
  • Early check-out discounts do not apply on Public Holidays.
  • Cancellations: 
    • $50 Cancellation fee and balance applied to your account for future use.

Victorian School Holidays

High Volume:

Payments: Due one week prior to arrival. (Except January – see above)

Once paid for, you cannot SHORTEN your stay, but can lengthen it (if we have space). However, you CAN collect your pet EARLIER if need be

Cancellations: 

$50 Cancellation fee and balance applied to your account for future use.


Payment Method 

For all Peak Period bookings, credit card details (securely encrypted) should (preferably) be stored on your online account with us nathalia.propetware.com

This is how to store, then pay, with your online card:

If paying by E-Transfer, monies must reach us PRIOR to the dates indicated above. Our banking details are shown on confirmation emails.


Wrap-Up

We hope that our peak-period / high-volume boarding payments policy is clear and simple to follow.

We are happy to answer all manner of questions. However, our fab Kennel staff are not in a position to alter the payment policy. Please speak with an owner if you want to discuss your concerns.

Our number is: 0458 962 000.

To acknowledge your understanding of our payment system for Peak Periods, return to your booking and check the agreement box.

NBKC Management

Bookings: nathalia.propetware.com