Prices & Refunds


Peak Times

Victorian school holidays, long weekends and public holidays are our fast-paced, busy times. These are what we call ‘peak times’. Casuals are employed to assist with the influx of animals. As a consequence, boarding rates go up.

Christmas and New Year

There is a minimum stay requirement for the festive season:

  • Christmas 23 to 27 December = 5 days
  • New Year 30th Dec to 2 Jan = 4 days
  • The following table shows when our reception is opened or closed during the festive days:
DateOffice
Dec 23Open 9.30 am
Dec 24CLOSED
Dec 25CLOSED
Dec 26CLOSED
Dec 27~Opens 11 am
Dec 28Open 9.30 am
Dec 29Open 9.30 am
Dec 30Open 9.30 am
Dec 31CLOSED
Jan 1CLOSED
Jan 2~Opens 11 am

Bookings between Christmas and New Year (27 to 30 Dec) are subject to availability.

~Early check-out is not available on the 27th December or 2nd Jan.

Payment Due

  • Payment for the festive season (regardless of the dates you book) is due on the 1st of December.
  • Emails outline this process clearly.
  • Reminder emails are sent mid November.

Cancellation Info

  • Cancellations made between the 2nd and 15th of December attract a $50 admin fee.
  • Cancellations made between the 16th and 23rd of December attract a 50% cancellation fee.
    • Remember, we prefer to hold any remaining balance as a credit on your account – for future use.
  • Full refunds (of balance remaining) attract a $10 admin fee.

Easter

There is a minimum 4-day stay at Easter time.

Our office is CLOSED on Easter Saturday and Easter Sunday (this means no check-ins or check-outs can occur on these days). This allows our staff to fully focus on our furry guests (600+ paws worth).

There is no early check-out discount available on Easter Monday.

Payment is due two weeks prior to Easter. Emails will clearly explain this.

If you cancel your Easter booking (after payment), a $50 cancellation fee applies. The remaining balance is applied as a credit to your account for future use.

If you cancel your Easter booking within three days of Easter Friday (ie from the Tuesday). No refund or credit is provided or applied.

See the following pages for:

  • Page 3 – Discounts
  • Page 4 – Premiums

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