Peak Period Boarding Deposits and Balances


By reading this page, you are acknowledging your understanding of our system for HIGH VOLUME Boarding Payments. In-fact, this page forms part of your boarding agreement with us.

Management NBKC


PEAK Periods & High Volume times

Peak periods are when we are at CAPACITY, meaning that we have NO SPACE available. Peak periods attract a minimum stay of 4 or 5 days.

High Volume is when we are operating at 80%+ capacity – and early payments help us to streamline our processes.


Christmas & New Year

Please note that our office is closed 24 to 26 Dec, Dec 31 and Jan 1.

This is considered a peak period – and we are usually booked out months ahead. Minimum stays apply. The following rules apply to the Christmas / New Year period:

  • When your dates are ‘locked’ in (after making full payment) you cannot then shorten the board request, however, you CAN collect your pet EARLIER if you wish (date dependent). You may LENGTHEN the stay – subject to availability.
  • If you cancel your booking during the following dates:
    • 2 & 15 Dec = $50 Cancellation fee, plus balance transferred as a credit to your account for future use.
    • 16 & 23 Dec = 50% cancellation, with the balance held as a credit (see refunds below).
PeriodMinimum StayCancellationsFull Payment Due
Christmas23 to 27* Dec
(5 days min)
2-15 Dec $50
16-23 Dec 50%
1 Dec
New Year30 Dec to 2* Jan
(4 days min)
2-15 Dec $50
16-23 Dec 50%
1 Dec
Christmas AND
New Year
23 Dec to 2* Jan2-15 Dec $50
16-23 Dec 50%
1 Dec
Between
Christmas/NY
27 to 30 Dec
(2 day min)
Subject to availability
2-15 Dec $50
16-23 Dec 50%
1 Dec
  • *Early check-out NOT available (nor on public holidays). For example: 28th December 2022 is a Public Holiday.

January

High Volume:

Once the bulk of the ‘jolly season’ is behind us, we revert back to standard payment protocols. ie. pay upon arrival. This applies to bookings from the 2nd of January onwards. (Unless booking for the Australia Day long-weekend – see below).


Easter

Peak Period:

  • Minimum 4 day stay (Easter Fri, Sat, Sun & Mon)
  • Early pick-up discount DOES NOT APPLY during any Easter day (gazetted public holiday).
  • Payment (in full) due 1 week prior to Easter Friday
  • Cannot SHORTEN stay, but can drop, or collect, your pet during the four day period.
  • Cancellations: $50 cancellation fee, and balance applied to your account for future use.

Long Weekends

Public holidays can fluctuate anywhere between being a peak period or a high volume period.

Long weekends are usually in, or near, gazetted public holidays and include: Australia Day, Labour Day, ANZAC, Queens Birthday, AFL Grand Final and Melbourne Cup Day.

Payments:

  • Due one week prior to arrival.
  • Once paid for, you cannot SHORTEN your stay, but can lengthen it (if we have space). However, you CAN collect your pet EARLIER if need be.
  • Early check-out discounts do not apply on Public Holidays.
  • Cancellations: 
    • $50 Cancellation fee and balance applied to your account for future use.

Victorian School Holidays

High Volume

Payments: Due one week prior to arrival. (Except January – see above)

Once paid for, you cannot SHORTEN your stay, but can lengthen it (if we have space). However, you CAN collect your pet EARLIER if need be.

Exceptions for Covid related issues will be taken into consideration

Cancellations: $50 Cancellation fee and balance applied to your account for future use.


REFUNDS

Peak Periods

For bookings during peak & high volume times, our policy is not to provide refunds (once paid), rather we transfer funds (where applicable) as a credit onto your account with us – you can then use this for future bookings.

Because of this policy, new ‘one-time users’ will be at a disadvantage – if this is you, please consider carefully before booking, as a refund will not be issued.

Credits, if applied to your account, are non-transferable to another account or person.


OTHER LINKS: